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Cancellation and Refunds

Cancellation and Refunds

Cancellation and Refunds Policy for Tours, activities and airport transfers: For cancellations up to 7 days before tour, activity or transfer date there is no cancellation fee. For cancellations within 4 days of tour, activity or transfer date, we will charge a 50% cancellation fee. For cancellations within 48 hours of tour, activity or transfer date, we will charge a 100% cancellation fee. We cannot give any refund on no-shows for tours, activities or airport transfers. For large groups, please refer to your agent for the cancellation policy and booking requirements.

Payment

In order to confirm your reservation, we kindly request %25 of total price via PayPal or Payoneer. As soon as we receive your confirmation regarding above recommended itinerary, we will send you a PayPal request.
Paypal does not need any membership. Customers who does not have Paypal account, also can fill the form sent by Paypal or Payoneer and complete the payment in secure.
As soon as we receive your deposite payment via Paypal or Payoneer, we will create your travel voucher and send you an email.
For remaining %75 of payment you will pay at our agency after you complete your services.

Cancelleatiom process for shore excursions and daily tours

Shore excursions and Daily tours ( without flights) can be cancelled untill 48 hours before of arrival without any extra charges.( except hot air balloon ride and airplane tickets.) If the tours cancelled less than 48 hours of arrival % 100 of total tour cost will apply as No Show. Important. If the booking made through one of our local offices ex-Turkey that  local rules and conditions  apply as per the region purchased.

Cancellation Policy for hotel accommodations

Up to two weeks before check-in date there will be no cancellation fee. If you cancel within 1 week of the check-in date we will charge a fee equal to 1 night accommodation. If you cancel within 48 hours of your reservation we will charge the full amount of your hotel reservation. We cannot give any refund on no shows for hotel accommodations.

Cancellation Policy for Turkish Airlines Flight Tickets

For cancellations up to one month before departure, we will charge a flight penalty of 10 Euros per ticket. From 1 week until 1 month before departure, we will charge a 30% cancellation fee. Within 1 week of departure, we will charge a 50% cancellation fee. We cannot give any refund on no-shows for flight tickets. Promotional fares offered by airlines are non-refundable, non-changeable. The above-stated policy applies only for Turkish Airline flights. For all other airlines, please contact us for their individual cancellation restrictions.

Pick up And Drop-Off

Pickup from and drop-off to other locations is available at extra charge. Customers are required to be in the reception of their hotel at the appointed time, if they fail to be there they are still charged the cost of the tour and are not entitled to any refund. Customers are generally picked up within 15 minutes of the appointed time.

Refunds

In order to claim the right to a refund or change the booking, the cancellation must be done according to the rules described in Cancellations. No refunds are authorized for any trip that has already commenced.

CANCELLATION PROCESS FOR PACKAGE TOURS

  • Days before date of departure % of Entire Tour Cost
  • Between 31 and 45 days 35%
  • Between 15 and 30 days 50%
  • Between 7 and 14 days 80%
  • Between arrival and 5 days no show.